second Quarter 2022
Table of contents
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Officer Ebony Young – Exemplary Performance and Preparedness When Completing a Stroke Survey
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Security Officer Loretta Tatum — Preventing a Possible Mugging
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Emergency Department Specialist Derek Nelson — Invaluable Member of the Largo Security Team
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Manteca ED Officer Robert Adams — Vigilance and Quick Actions are Life Saving
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Manteca Team Receives Unexpected Visitor and a Thank You Treat
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Officer Dylan Peebles – Vigilance on Patrol Prevents Fires from Spreading
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Officer Bridgette McCoy – Goes Above and Beyond to Help Members and Visitors
Emergency Department Specialist Connie Kalina was recognized by client leadership for noticing stroke-like symptoms in a patient waiting to check-in at the Emergency Department (ED). ED Specialist Kalina was on post at the Emergency Department security desk. At the same time, there was a delay in registration at intake when ED Specialist Kalina noticed and responded to a patient with stroke-like symptoms.
ED Specialist Kalina immediately collected the patient's ID and membership card, called for backup, ran to get the patient registered, and notified the lead about the patient, who quickly became a Stroke Alert and received immediate care. In Fresno Caring Moments, a client wrote, "Even though this is not the job of Security, Connie was amazing and played a vital role in getting that patient seen quickly. I don't think Security gets enough recognition for always going above and beyond here in the ED."
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ED Specialist Kalina was the only Emergency Department Specialist on duty in the ED that day, and it was particularly busy. She called for backup, and they quickly arrived. When recalling that day, ED Specialist Kalina said, "We are often the first ones people see when they arrive at the Emergency Department. We are told to look out for certain things, like signs and symptoms of something more serious happening with patients." ED Specialist Kalina also shared that she is observant of her surroundings and tries to keep her eyes and ears open for the members.
Thank you, ED Specialist Connie Kalina. You are a true Hero. Successfully recognizing a member in distress and immediately escalating positively impacted the member's care and life!
Officer Ebony Young – Exemplary Performance and Preparedness When Completing a Stroke Survey
A client leader recognized Officer Ebony Young as a result of the phenomenal job she did answering the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) stroke surveyor’s questions. The JCAHO Surveyor noted that Officer Young responded to every question and did so confidently and professionally.
The surveyor’s feedback also highlighted that Officer Young did an exceptional job articulating how she, as a Security Officer, can positively impact stroke patients who walk into the Emergency Department. This was the surveyor’s first time interacting with a Security Officer who responded so well and accurately. Officer Young was well-prepared to complete the survey, and her team is immensely proud of her. Officer Young’s commitment to the Security Department since 2019 and her numerous recognitions from Security Supervisors, client leadership, and members are examples of her dedication. Officer Young also exhibits dedicated leadership in her personal life as a youth basketball coach, a member of her church choir, and a stepmother!
Thank you, Officer Young, for your commitment to service. Your knowledge and expertise truly make a difference!
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Security Officer Loretta Tatum — Preventing a Possible Mugging
Security Officer Loretta Tatum from the Oakland Regional Building was monitoring security cameras and observed an individual on a bicycle circling an employee in front of the building. The employee was standing with their overnight bag, looking at their phone, while waiting for an Uber to the airport - they were heading home after a two-day visit to Oakland. Suddenly, a Jeep from the parking garage across the street jetted over to the visiting employee just as Officer Tatum came out the front doors.
The driver of the Jeep (a fellow employee) and Officer Tatum stepped in because they had observed the person on the bicycle circling, and they came to help. Their presence prevented any interactions and a possible mugging! Officer Tatum also gave the employee some good advice about downtown Oakland safety. The visiting employee later shared how grateful they felt for the teamwork and concern for their safety. They cared enough to intervene and ensure that the visiting employee was not mugged.
Thank you, Officer Tatum, for your vigilance, situational awareness, and acting when necessary!
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Tremendous effort went into planning and successfully conducting a two-day Security Officer Onboarding induction center in NCAL on March 26th and 27th. The event was attended by 177 candidates, where they completed one or more steps of the onboarding process. Medical screening, New Employee Orientation (NEO), Guard Card Live Scan & Training, Healthcare Academy (HCA) training scheduling, and uniform sizing were all available. Candidates completed the steps needed to prepare for on-the-job training (OJT) and Healthcare Academy.
The event was a massive win for Blackstone Consulting, Inc (BCI) and Allied Universal (AUS) teams, who coordinated the event, putting the power of their partnership on full display. Thank you to everyone who contributed to this phenomenal event. Special commendations go to Elizabeth Rice for her leadership & strategic thinking skills and for helping orchestrate this massive operation in only 12 days. This incredible undertaking could not have been accomplished without the support provided by the AUS HR & Recruitment teams, AUS/BCI leaders, BCI
communications team, all the site managers who attended to meet their soon to be team members, AUS Operations Managers and Directors of Operations, BCI/AUS training team, and the Concentra team – all these teams worked tirelessly and in harmony to ensure the workstreams ran smoothly and the event was successful. Last but not least, a huge thank you to the site security team at the NorCal Regional Offices building where the event was hosted: Veronica Menjivar, Sherah O Greer, Jerrell Johnson, Corey J Johnson, Thomas Booth, Tyisha Davis, and Shiferaw Mulugeta – you made the event even better by providing excellent service and setting the example of professionalism through your actions while supporting the event. THANK YOU ALL!
Emergency Department Specialist Derek Nelson — Invaluable Member of the Largo Security Team
ED Specialist Derek Nelson from the Largo Security Team brings a strong work ethic. He is well-known throughout the facility for his ability to de-escalate potentially threatening situations and his exceptional customer service.
ED Specialist Nelson is no stranger to the facility. Before joining the security team in 2020, he worked as a housekeeping supervisor at the same site for four years. In his previous job, ED Specialist Nelson gained knowledge and familiarity with the facility, the work environment, and the culture. By learning from past experiences and continuously sharpening his skills, Derek has become a go-to person at the center. In November 2021, he was promoted to ED Specialist and earned the November’s Employee of the Month award at the Largo facility.
Thank you for the exceptional service you provide day in and day out, ED Specialist Derek Nelson. You are an invaluable member of the Largo Security Team!
Manteca ED Officer Robert Adams — Vigilance and Quick Actions are Life Saving
Officer Robert Adams of the Manteca Emergency Department is being acknowledged for his diligence and quick action. While on standby, the Officer noticed that the patient's vitals appeared unusually high. He immediately notified
Thank you for your vigilance and proactiveness, Officer Adams — you're a true hero!
the nursing staff, and they quickly tended to the patient who was having a seizure. Officer Adam's proactive actions made it possible for the patient to get treatment before their medical condition worsened. Officer Adams' attentiveness possibly helped save the patient's life. Officer Adams arrives every day, ready to work, and goes above and beyond by showing empathy and care toward patients, members, and staff.
Manteca Team Receives Unexpected Visitor and a Thank You Treat
The Manteca Security Department had an unexpected visit by a member who had recently received care during a very tough moment in their life. The member presented the team with cookies and a Thank you note expressing their gratitude for the kind treatment during their stay at the hospital. The note read, “Thank you all so much. You guys made me want to live again. I’m so grateful for the kindness you all showed me. You are all so amazing, and you guys made me feel the happiest I’ve felt in a while. Thank you.”
Security Supervisors Carter Mannon, Edgar Martinez, Matson Shumway, MOB Officer Armond Schellman, and ED Officers Giovanni Pimentel and Robert Adams all interacted with the member. This note speaks volumes about the exceptional care & compassion demonstrated by these officers while interacting with a member during one of their most vulnerable times. This is a great reminder of the deep impact our officers contribute to the care experience of our healthcare client’s patients. Thank you, all. You are true Frontline Heroes!
Officer Raven Pegues-Chavez received a burglar alarm while on duty at the Command Center of a Mid-Atlantic States client’s healthcare site. She promptly investigated it, using cameras to check the closed facility, and noticed a major leak.
Following protocol, Officer Pegues-Chavez quickly dispatched engineering to the scene. Her quick response and attention to detail allowed prompt remediation of the leak. If Officer Pegues-Chavez had not been so committed and attentive to details, the leak could have gone unnoticed for an additional 36 hours. Her action vastly mitigated water damage, the cost of repairs, and the need to close the facility - avoiding a significant disruption to the healthcare client’s operations.
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Thank you, Officer Pegues-Chavez, for your commitment to protecting the client, staff, members, visitors, and property. Great save!
Officer Dylan Peebles – Vigilance on Patrol Prevents Fires from Spreading
While on patrol in Antioch early one morning in April, Officer Dylan Peebles smelled smoke, followed the scent, and located two dumpsters on fire. One of the dumpsters was behind the client's property, and the other was at an adjacent property. Officer Peebles' vigilance and quick response resulted in the Fire Department arriving in time to extinguish the fires before spreading.
Thanks to Officer Peebles' attentiveness, no one was injured, and there was no damage to the properties! His excellent work was recognized by the client – well deserved! Thank you for all you do, Officer Dylan Peebles!
Officer Marcos Reyna Receives “Caring Moments” Recognition
Officer Marcos Reyna received "Caring Moments" recognition from a healthcare client who shared that they are honored to work with Officer Reyna and that he is amazing. The client wrote, "He goes above and beyond his daily duties, and we need more 'Marcos’ in this world." The client shared that Officer Reyna was called to assist a member with a wheelchair. Upon his arrival, he began a friendly conversation. The elderly member wanted to walk to their appointment even though they recently had surgery and were a bit off-balance. Officer Reyna escorted the member to and from their appointment, ensuring their safe arrival and later, helping them back to their vehicle.
Additional clients shared,
"Officer Reyna is a wonderful person. He goes above and beyond. He walks me to my car because he knows it's dark, ensuring I get to my car safely. I truly appreciate him!"
"He is a diamond in the rough, a true gem."
"Not one day goes by when we don't see him doing his rounds asking if we need anything. I feel safe knowing he is waiting for us to leave, especially when it is dark outside. Thank you, Marcus."
Officer Reyna is known to provide his mobile number to members in case they need wheelchair assistance upon arrival at the facility. He is committed to providing an excellent care experience for the client, members, and visitors. Thank you for all you do, Officer Reyna! You make a difference!
Officer Bridgette McCoy – Goes Above and Beyond to Help Members and Visitors
Officer Bridgette McCoy received lovely recognition from a member who stated that Officer McCoy goes above and beyond and does a great job! The member shared that Officer McCoy is there every morning, welcoming members and visitors with a warm and friendly greeting and escorting them with an umbrella when it rains.
The member expressed her gratitude for the officer, sharing that she is so wonderful she manages to stand out even in a facility where the entire staff is amazing.
Thank you, Officer Bridgette McCoy, for your commitment to always putting forth a tremendous effort and ensuring that members, visitors, clients, and staff are treated with dignity by showing them respect! You make a difference!
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