Fourth Quarter 2022
Table of contents ​
Emergency Department Specialists Ali Ram, Lillian Okoronkwo, Nariya Parks, Emilio Oseguera, Ron Davalos, and Emergency Department Supervisor Darlene Asp
received a compliment from a member who was recently cared for in Roseville, CA. The patient said, "I would like to deeply thank the security team - they made me feel safe and loved during my 11-hour visit and greatly contributed to me not going to a psych ward." This is an excellent testimony to the profound impact our Security Officers' can have on the care experience and people’s lives. Helping patients feel safe and cared for when they are struggling and vulnerable is imperative to a positive visit and outcome. 
Thank you, Emergency Department Specialists Ali Ram, Lillian Okoronkwo, Nariya Parks, Emilio Oseguera, Ron Davalos, and Emergency Department Supervisor Darlene Asp. You are true Frontline Heroes! ​
Security Supervisor Anthony Tompkins, from Manteca, was recognized for exceeding expectations to support a member in need. The Supervisor’s Manager shared that
Supervisor Tompkins received a phone call from an elderly member with mobility issues who cannot drive. The member expressed frustration and was crying because they did not know the shuttle bus schedule that the client provides between locations.
The member shared that they did not have access to a computer and did not have an email to look up or receive information digitally. Therefore, the member provided Supervisor Tompkins their home address and asked him to mail the shuttle information. Supervisor Tompkins knew it would take a few days for the member to receive the information, so he looked up the member’s home address and chose to deliver the flyer personally.
Security Supervisor Tompkins’ Manager stated, “We are so lucky and grateful to have him as a part of our team!”
Security Supervisor Tompkins, thank you for going above and beyond to help a member. Your service and commitment are greatly appreciated!
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